Privacy Policy

Introduction

Klyvorium S.A. ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, or interact with us. We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data We Collect

The data collection practices we employ are designed to provide you with the best possible service whilst protecting your privacy. We collect the following types of personal data:

Information You Provide Directly

• Contact information (name, email address, phone number)
• Company or organisation details
• Communication preferences
• Information provided in enquiry forms or correspondence
• Professional background and interests related to sustainable finance

Information Collected Automatically

• Website usage data and analytics information
• IP address and location data
• Browser type and device information
• Pages visited and time spent on our website
• Referral sources and search terms

How We Use Your Information

How we use your information depends on how you interact with our services. The use of your data enables us to provide high-quality sustainable finance services and maintain effective communication with our clients and prospects.

• To respond to your enquiries and provide customer support
• To deliver our sustainable finance services and solutions
• To send you relevant information about our services and industry insights
• To improve our website functionality and user experience
• To comply with legal obligations and regulatory requirements
• To analyse website usage and optimise our digital presence
• To protect against fraud and ensure the security of our systems

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to control them, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Legitimate Interest: For business communications, website analytics, and service improvement
• Consent: For marketing communications and non-essential cookies
• Contract: To fulfil our obligations when providing services to you
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information with trusted service providers and partners who assist us in delivering our services:

• Technology service providers for website hosting and analytics
• Professional advisors including lawyers and accountants
• Regulatory authorities when required by law
• Business partners when providing joint services (with your consent)

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Generally, we retain contact information for active business relationships and for up to seven years after the last interaction for potential future business opportunities. Website analytics data is typically retained for 26 months. We may retain certain information for longer periods where required by law or for legitimate business purposes such as dispute resolution.

Your Rights

Under GDPR and other applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy rights, including adequacy decisions, standard contractual clauses, or other approved mechanisms under GDPR.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out using the following contact information:

You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data in accordance with applicable laws.